Practical Knowledge Of Etiquette Must Be Known.

1, the hair is clean and neat, the length is appropriate, the hairstyle is simple and generous.

Keep your face clean and keep your face clean.

Keep your lips and teeth clean and eliminate bad smell in your mouth.

2, when seated, politely ask the other party to take the seat first and the left side to be seated.

When eating, men should pull chairs for ladies.

Avoid loud noises when seated.

3. When you leave your seat, show your signs to the people around you and get up again.

Pay attention to the order of respecting and respecting.

Get up slowly and avoid loud noises.

Leave the left side, stand and go.

4, avoid indecent behavior. Don't cut your nails, dig your ears, rub your eyes, scratch your hair, dig your nostrils, and spray smoke on public occasions.

1, talk with customers, attend formal meetings and so on. Dress should be dignified and elegant. Men usually wear Western suits or Chinese tunic suits, and women wear business attire.

When attending formal banquet, ladies should wear Chinese traditional cheongsam or western long dress evening dress, and dress should be light and comfortable on occasions such as friends gathering and outing.

2, all buttons should be fastened in a double breasted suit. The open jacket is a rude gesture.

Wear a single breasted suit. When standing up, you should buckle up and take off after you take your seat.

3, social occasions, tie can be the same color with shirts, or more bright.

In the festive occasion, the tie can be a series of red or purplish red, and the lower end of the tie is near the belt.

No need to use collar.

The tie with a regular suit should be a standardized geometric figure, and the pattern and color should not be miscellaneous.

1, introduce yourself.

First deliver a business card and then introduce it. The contents should be comprehensive, including units, departments, duties and names.

2, the order of introduction.

(1) on ordinary occasions, the referee should be a professional, such as a secretary, escort, receptionist, or a person who is familiar with both sides.

(2) when introducing distinguished guests on important occasions, the referee must be the person with the highest status.

(3) the consent of both parties before introducing others, especially if the higher Party has such intention.

(4) respecting the house.

First of all, introduce the lower Party, then introduce the higher Party.

If there are many people on one side, the most standard way is to start with high status and proceed in turn.

A handshake is a formality for expressing affection and compliments when meeting, parting, congratulating or thanking each other.

1, the order of shaking hands: in formal occasions, the order of reaching hands depends mainly on the position and identity.

If a man of high standing reaches out first, the lady first reaches out, and the elders stretch out her hand first.

2, handshake time is moderate, generally 1-3 seconds is appropriate.

When a man shook hands with a woman, he often held the finger part of a woman.

Special remind handshake "four taboo": absent-minded, left hand grip, wear gloves, cross handshake.

(1) welcome

1, determine the specifications of the reception: the main visitors should be equivalent or corresponding to the guests.

In order to simplify the courtesy ceremony, the main reception personnel can receive or send off at the guesthouse where the guests are staying, and the others are responsible for the reception of the airport (or station, wharf).

2, preparation before sending.

(1) to know the exact time of arrival.

The reception staff should accurately understand the flight numbers, train numbers and departure time of the vehicles that the guests take, so as to make preparations for receiving or sending stations.

When receiving the station, the waiting personnel should arrive at the airport (pier or station) in advance so as not to be rude because of being late.

(2) arrange the riding number and the residence number.

Prior to schedule the number and house number, and print out forms.

When the guests arrive, they will send the vehicle list to each visitor in order to make sure the number of the car they take.

At the same time, it is also convenient for the reception personnel to count the number of people on each vehicle.

(3) arrange vehicles.

Arrange vehicles according to the number of guests and visitors, and the number of luggage.

If the motorcade is moving, the driving sequence should be clearly defined before departure, and the relevant personnel should be notified so as to avoid misplacement.

3, arrange all the links in the reception.

(1) pick up and check baggage.

If there are more luggage, special staff should be arranged to check and deliver luggage and assist the guests in the process of baggage extraction or check-in, so as to avoid the waiting time for the guest of honour and the sending personnel in the waiting area.

(2) pay attention to the coordination with hotels (hotels).

In order to avoid waiting for a long time after arrival, the reception staff should contact the hotel (hotel) actively and arrange carefully.

Guests should be accompanied by special guests.

When guests enter the shop, they should notify the luggage room to deliver the luggage to each room or to a room in a timely manner.

(3) rest time for guests, at least leave the dressing time for each other.

(two) visit items

1. The selection of the project.

The choice of visiting projects should mainly consider the purpose and nature of visiting guests, and select the most representative visiting items.

In addition, we should consider the length of the visit, the distance to the road, and the safety and food safety at the scene.

2, arrange the layout.

After the project is confirmed, detailed plans should be made and the activity schedule should be worked out.

It includes what to visit first, what to visit, whether to rest in the middle, at which point to rest, whether there is an introduction before the visit, whether there is a talk before and after the visit, the distance between the points of view, the distance on foot or the bus ride.

Receive important guests, if necessary, run ahead and implement the details.

3, escort.

When visitors come to visit, they are usually accompanied by the corresponding personnel, and the commentator is arranged according to the circumstances.

When arranging the visit, we must pay attention to the light and simple conditions, and the accompanying and accompanying staff can not be too many.

4, introduction.

In order to improve the introduction effect, the basic situation of each tour project should be prepared in advance, and visitors should be sent during the visit.

If the number of guests is large and the venue is limited, the method of group introduction and group visit can be adopted.

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