Clothing Shopping Guide Sales Skills, Customers Do Not Enter The Shop, We Have To Do So!
Clothing shopping guide is unavoidable to meet customers who do not want to speak in the daily sales process. They tend to be expressionless when they enter the shop and have no response to the "welcome presence" of the shopping guide. So what should our clothing guide do to deal with such customers? What are the skills? Today Xiaobian shares the attention and tricks of customers who are unwilling to speak.
For customers who are unwilling to speak, there are 2 "no".
1, do not appear too enthusiastic.
If you see a customer coming in with a poker face, when you call her, she doesn't respond to you at all, and you are very happy. The introduction of a warm and passionate past will only make her more alert to you. In her opinion, your purpose is too strong, and even more reluctant to reason with you.
2, don't feel like selling.
When these customers browse the merchandise, our opening remarks are best not to have too strong words to promote the taste. For example, "what do you want to buy today?" "If you like it, you can feel it." it will make her feel that you are selling things. She will have some conflicts in her mind: "I know what I choose, don't bother me."
The 3 trick of being reluctant to open up customers is:
1. First, browse the time of the merchandise to the customer.
When the customer enters the shop, if the expression is cold, he will welcome the guest with moderate enthusiasm. Let customers browse goods in stores, keep customers 2-3 meters away, and do not stare at customers.
2. Observe customer actions and introduce merchandise selling points.
Customers carefully observe the goods before they stop in the market. At this time, the shopping guide can go away and maintain a distance of 1 meters. First, introduce the selling point of merchandise, and it should be the selling point that your customers are most interested in through your observation.
3, give professional advice.
When you introduce the selling point, if the customer is not disgusted, or the body posture does not take the initiative to stay away from you, that means she accepts you. Then you stop and give some advice on how to choose similar products.
After giving the proposal, you can add one sentence: "what do you think?" "Show respect for customers and do not impose opinions on them. At the same time, through this kind of method, customers can speak freely.
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