Telephone Handling Skills In Workplace Etiquette

When you give it to others

You should adjust your thinking.

Well, when your phone rings, you should concentrate your energy as soon as possible and temporarily put aside what you are doing, so that your brain can clearly handle the information or business brought by the phone.

Of course, the above process should be completed at once. If you let the phone ring too long and the other party will hang up, you will lose the chance to get information or business.

The following are tips you can use for reference when you answer the phone.

1. Record at any time.

Keep paper and pencils on hand and record all the information you hear at any time.

If you are not prepared, you have to ask the other person to repeat. This will make the other person feel absent-minded and not listen to him carefully.

2, self reporting door

When you pick up the phone, you should clearly say your full name, and sometimes you need to name your unit.

Similarly, once the other person says his or her name, you can call the other person's name from time to time in the conversation.

3. Transfer to

When you answer the phone, don't delay your time, but respond immediately.

A good opening speech may be: "what do you need me to do?" when you feel that the other party is trying to delay time, you should immediately say, "unfortunately, I am going to attend a meeting and have to arrive at the meeting in 5 minutes."

This will prevent you from talking about unnecessary trifles and speeding up the progress of business talks.

4. Avoid pferring calls to others.

Handle your phone as far as you can. You can only pfer it to others if you have to.

At this point, you should explain the reason to the other person and ask for forgiveness.

For example, you can say, "Mr. Brown will take care of this matter, will you ask him to talk to you?" before making such a decision, you should make sure that the place is willing to pfer the call to others.

For example, you can say, "for this matter, we will send someone to contact you soon."

5, avoid phone calls.

Too long

If you have to stop the phone while checking the phone and check some information, you should act quickly.

You can also politely say to the other person, "would you like to wait a moment, or will I call you back later?"

When you wait for the other person, you can press the wait button.

If your phone does not have a waiting key, put the microphone on the table gently.

If the time of data access is longer than you expect, you can pick up the phone every minute to explain your progress to the other person.

For example, you can say, "Mr. John, I have almost finished looking for you, please wait a moment."

When you look up and pick up the phone again, you can say, "sorry to have kept you waiting," to attract the attention of the other party.

For people who answer the phone, it is acceptable for them to wait for a moment while politely asking them to wait for information.

If someone calls when you are talking, you can choose the right words to let your caller wait.

Then pick up another phone and say, "can you wait a minute? I'm answering a phone call."

If the person on the phone just has some small things, he can refuse immediately, and then turn to the first phone immediately, and this person will also realize that you are busy and speed up your discussion.