Rongcheng Opens Up New Consumer Protection Measures

In March 12th, Rongcheng The Municipal Industrial and commercial bureau and the Rongcheng Consumer Association and other departments held a large-scale publicity and consultation activities on "3.15" international consumer rights day in the urban pedestrian street, and more than 20 functional departments received public consultation and complaints at the scene to publicize the new consumer rights protection law to be implemented. Activities on that day also opened the curtain on the series of activities of Rongcheng's "3.15" international consumer rights day.

New consumer law has become a hot topic among the public.

Last year, the fifth session of the twelve NPC Standing Committee voted to adopt the newly revised law on the protection of consumers' rights and interests. It is reported that this is the first major amendment to the law since the Standing Committee of the National People's Congress formulated the consumer protection law in 1993. The new consumer law has standardized the new fields and problems of online shopping, and pays more attention to the protection of consumers' rights and interests.

Rongcheng Consumers Association staff members introduced this year to protect the legitimate rights and interests of consumers for the purpose, with the 2014 theme of "new consumer rights, new interests and new responsibilities" as the main line identified by the China Consumer Association. At the same time, the Rongcheng municipal Party committee and the municipal government organized the "integrity building and upgrading year" activities as the focus, innovating the consumer rights protection work, enhancing the effectiveness of safeguarding rights, serving consumers, promoting social harmony and serving the economic development.

At the scene, many citizens are very interested in the content of the new law. Ms. Yue said that she often "Taobao" on the Internet. She always felt that there was a big problem in safeguarding rights in this area. Shang Junjie, chief of consumer protection section, said that this year's problems will be greatly improved from the beginning of this year. One of the highlights of the new consumer law is that consumers enjoy the right to regret for seven days. He said that in recent years, Internet and other long-distance shopping methods have gradually become one of the mainstream ways of shopping. The "off-site" of remote shopping leads to asymmetric information between consumers and businesses, because businesses may conceal the negative information of merchandise, but consumers can be lost in the dark because they can not directly contact the merchandise. In this regard, the new consumer law stipulates that operators sell products by means of Internet, television, telephone and mail order. Consumers have the right to return the goods within seven days from the date of receipt of the goods, and do not need to explain the reasons.

At the scene, the staff of the Municipal Industrial and commercial bureau also brought thousands of new edition of the law on the protection of consumers' rights and interests to the scene, and distributed them to the public free of charge.

　 Complaints on the spot have been resolved.

The reporter saw that many people were consulting and complying with related questions before consulting the complaint table at the scene.

Ms. Lee will give her own pair. shoes Bring to the scene to find complaints from the staff of the association. She said that the shoes were bought in a shopping mall in the city before the Spring Festival. After buying it, she found it in two times. The outer skin of these shoes was very crisp, and she could rub off a piece of leather with a slight scratch. After wearing it for a month, the shoe's back position has been rubbed out of two places. She thinks the shoes have quality problems and requires businessmen to give answers.

After a detailed record of the staff, the relevant person in charge of the shopping mall was immediately identified. After the on-site appraisal, everyone agreed that the outer skin of the shoe was brittle, but it was mainly Miss Li's improper dress. After mediation, the mall agreed to give Ms. Li free maintenance, Ms. Li also expressed satisfaction.

At the scene, there are still a lot of people to consult about real estate, agricultural machinery and other problems. "Today's activities are very good, many of our elderly do not understand, professionals say, we will understand that we can prevent deceived." The public happily said after the aunt consulted the house purchase at the scene.

Consumer rights advocacy, today and tomorrow

Reporters at the scene learned that compared with previous years, this year's "3.15" International Consumer Rights Day activities, although fewer commendation and licensing links, but the right to promote the legal links have not been reduced.

The main contents are: Publicizing scientific and reasonable consumption mode, advocating green, low carbon and rational consumption, encouraging consumers to purchase and consume energy saving and environmental protection products, enhancing environmental awareness, creating a good living environment, providing a strong driving force for economic and social development; publicizing new laws and regulations on consumer rights and interests protection, product quality law, food safety law, price law, anti unfair competition law, regulations on the protection of consumers' rights and interests in Shandong, and other laws and regulations to protect consumers' legitimate rights and interests; and enhancing the awareness and ability of broad consumers to safeguard their rights according to law; and publicizing the annual theme activities of "new consumer laws, new interests and new responsibilities" in 2014, promoting the whole society to care, attach importance to, support and strengthen the protection of consumers' legitimate rights and interests, and create a harmonious consumption environment. Shang Junjie introduced this year's publicity. In addition, the government's functional departments and industry authorities should be invited. consumption It introduces how to identify knowledge of fake and inferior commodities, and accepts consumers' advice and complaints. It also exposes and criticize acts of infringing on consumers' legitimate rights and interests, especially those that harm consumers' right to life and health through mass media.

Beginning in March 13th, the Rongcheng Municipal Industry and Commerce Bureau will also jointly carry out the rural publicity and consultation activities with the relevant departments, news units, and famous enterprises, with the main content of "sending the law to the countryside, sending knowledge to the countryside, sending science and technology knowledge to the countryside", and is initially scheduled for 13 to Hushan town in Hushan Town, and to March 14th in Chengshan town.