Users Spend 1.5 Hours Outside The Phone QQ&Nbsp; Accounts Owe 34 Thousand.

"Similar phenomenon is no longer a case."

City Consumers Association said that in recent years, due to the rapid development of value-added telecommunications services and various push services, while bringing convenience to the work and life of consumers, there has also been an asymmetry between the diversity of communication services and the channel of consumers' information access.

"Some consumers find that when overseas charges exceed the standard, they lag behind and receive a stop prompting."

The municipal Consumer Association believes that the eighth provision of consumer law stipulates that consumers have the right to know the real situation of goods purchased or used or the services they receive.

In particular, for overseas roaming fees and other standards, for ordinary consumers are very familiar with the content, operators should be effective in the key links to inform, convenient for consumers to choose.

In this regard, Qiu Baochang, a legal consultant of Beijing Consumers Association, believes that telecom operators should fully respect the consumers' right to know and inform the users of overseas charges effectively.

In addition, under the circumstances of consumers' knowledge, the amount of mobile Internet access reaches a certain limit, or there is a noticeable anomaly. Operators are obliged to make necessary reminders for mobile phone users.

Unicom

Admit that consumer reminders are not enough.

For the 3 micro-blog was charged 3900 yuan, Unicom said, in the user consumption process, the warning and early warning is not enough.

In the future, the frequency of reminder in the process of consumption will be increased, and users will be informed of the possible costs of the ongoing operation in various forms.

Beijing Unicom's responsible person explained that, in exceptional cases, consumers had 4 tips on the export of Unicom mobile phones.

But Unicom customer service has a certain "no disturb" time, will not send text messages to consumers in the middle of the night, so sometimes there will be lag hints.

Last night, Unicom said that the 3G intelligent terminal users had generated data traffic due to the real-time update and background push of some businesses. When customers leave the country, they can apply to close the international data roaming function by setting up the mobile terminals or calling China Unicom international roaming free hotline 18618610010 according to actual needs.

expert

Avoid "sky high" and better reduce tariffs.

Fu Liang, a senior telecom operator who has always been concerned about the "sky micro-blog" incident, believes that the best way to avoid such incidents in the future is to reduce the domestic and international basic tariffs, otherwise it is very difficult to avoid the occurrence of "sky high price micro-blog" and "sky high price QQ".

Fu Liang said that there are more and more users using smart phones in China. Many people think that there will be no traffic without Internet. In fact, smart phones have push functions, and mail, weather, and some programs will be updated automatically.

Therefore, if 3G mobile users exit, try to use the local computer to access the Internet instead of using mobile phones.

When overseas, users should close the "data roaming" in setting up, so as not to generate expensive roaming charges.

In addition, operators should provide more humane services to remind them of their obligations.

Doubt

The price of roaming has been given to foreign businessmen.

It is understood that according to China Unicom's tariff standard, the charges of operators in each country and region are different. For example, Russian data roaming charges are 0.1 yuan /kb, while the United States is 0.01 yuan /kb, the difference between them is 10 times.

Therefore, although the Internet time is the same, the traffic charges generated by different countries and regions are very different.

Unicom users sent micro-blog during the Russian visit, using the international roaming data service, the traffic reached 39.5kb, resulting in 3948 yuan international roaming data charges.

Unicom said that consumers are using the network of overseas carriers in the international roaming state. "Each country operator charges differently, so we charge customers differently, and most of the cost is handed over to foreign operators."